pHRESH gOURMET POLICIES
Please review our important terms and conditions
REFUND/ CANCELLATION POLICY
Preparation of your order begins within 24 hours after your order has been confirmed. We cannot accept cancellations once your order has been confirmed.
We have a 99% satisfaction rating with our clients. However, if you are not satisfied with your meals or service for any reason, please contact our team at INFO@PHRESHGOURMET.COM. You must report your issue in writing within 2 days of the meals being delivered.
We are not responsible for spoilage as we prepare all dishes fresh and follow satisfactory food safety standards. Our safety methods are executed right to your front door. We recommend keeping meals no more than 5 days without freezing.
ALL SALES ARE FINAL. REFUNDS and COUPONS are at the direction of the owner.
Deliveries are every Sunday. Deliveries are scheduled throughout the day. Based off of your location, we can give you a delivery time range but we cannot guarantee your order can be scheduled at an EXACT time. If delivery is a concern for you contact us immediately so we can try to make arrangements.
Our drivers will reach out to you before your delivery is scheduled. Once we arrive, we give you 5 minutes to pick up your order before we leave. If you contact us within an hour of your order being delivered, we MAY be able to deliver your food at a different address.
If you opt to leave food outdoors or with neighbors, we will not be held responsible for spoilage or theft.
IF OUR DRIVERS CANNOT CONTACT YOU, YOUR ORDER WILL BE RETURNED TO OUR KITCHEN.
We must receive permission by text to leave food outdoors.
FOOD ALLERGY POLICY
We make every attempt to identify ingredients that may cause an allergic reaction for those with food allergies. However there is always risk of contamination because we do use products such as milk, eggs, gluten, seafood, peanuts, other nuts, sesame seeds etc. Although we have strict cross contamination policies; we can not guarantee a total absence of these products in any of our dishes. Customers with food allergies must be aware of this risk. We will not assume any liability for adverse reactions from the food consumed, or items one may come in contact with whilst eating any of our meals or itemised food sources.
Because we use 100% all natural and fresh ingredients, meals are subject to change without notice. In the event that a meal, or ingredients for a particular meal are unavailable, we reserve the right to reconstruct dishes within reason.